We are dedicated to providing you the absolute best gaming experience possible. If we have done that, please let us and the world know (ratings on Google and Facebook go a long way). We want to keep doing the right things on purpose. If we have let you down in any way, please let us know and give us a chance to fix the problem. Honestly, the customer isn't always right but we will do our very best to come to a mutual understanding and make the situation as good as it can be.